Grumbledook Blogs

This week will see a few blog posts go up.

First will be one already writte, exploring a bit more about sharepoint and web 2.0, next will be talking about why we filter emails and what impact the management of it can have, then finally I will be asking around about how different people feel about the different between hosted and local solutions for sharepoint.

It should be a busy week of meetings as well (when is it not) but I hope to squeeze all three items in.

A recent tweet (or rather a retweet) had the following URL (in which we see ten commandments from a technically savvy teacher to technicians) – http://bit.ly/dpdjFO – and whilst I can understand the intention I just find it opens up the can of worms that is techie/teacher bashing. On places like the TES forums you get techie bashing (interspersed with some common sense) and on EduGeek.net you get the occasionaly rant about clueless teachers (followed by lots of agreement and the odd balanced example of clueful teachers). It frustrates me. It annoys me the two groups of people who could do much when they work together suddenly express a lack of understanding about the other is doing … And then you get some wonderful examples of it all working together.

As a result I am reposting the 10 Commandments, followed by the techie equivalent. I will then stick in my own version … and I make no apology for any trolling that appears to be taking place. As I was poked to respond, I am poking others to rise too!

The ten commandments of school tech support

• [Original]Thou shalt test the fix.
  [Techie]Thou shalt accept that we can only fix things we get told about. Reading minds might get us burnt at the stake.
  [Me]Communication and the processes by which tech support work should be effectively communicated, but all should accept that it is a two way thing.

• [Original]Thou shalt talk to actual students and teachers and make time to watch how technology works during actual class time, not just when it’s quiet.
  [Techie]Thou shalt listen to technicians when they ask questions, give truthful answers about what you expect technology to do and accept that there are limitations.
  [Me]No technology is perfect and some compromise is needed. It means a bit of give and take on both sides. When people want to use technology then try to take the time to discuss how it will be used, how you can measure it is doing what is needed and how you can work out how you deal with changes.

• [Original]Thou shalt not make fun of the tech skills of teachers or students, nor allow anyone else in the tech department to make disparaging remarks about them.
  [Techie]Thou shalt not presume to be all knowing gods yet still argue when a technician tells you it is illegal to copy commercial DVDs.
  [Me]Ok, let us all accept that there are stereotypes on both sides. Users will make stupid mistakes and it will be laughed at, usually when it is the same repeated mistake. Then again, you get teachers poking fun at the higher percentage of technical staff with elements of dyslexia / autism / other stereotypical conditions. Accept that there willing always be this one upmanship whilst each side treats the other as inferior. Also remember that the technically adept teacher and the educationally adaept techie are both at the top of the tree. You are the exception still so when the other makes a scathing comment it might not be aimed at you but a generalisation, try to find out what caused it and help people overcome the problem.

• [Original]Closing trouble tickets shalt not be thine highest calling; thou shalt strive to continually make the learning environment better.
  [Techie]You report a fault then we will follow it up. You are measured by exam results, we are measured by completion of tickets.
  [Me]Now we get onto the weighing the pig arguement. Both sides need to be measured but it is the big changes that need to be understood. Technology and how it helps deliver the Learning Environment cannot be done in isolation. It is a partnership. Every side has something to add. It will fall apart if anyone decides that others aren’t important.

• [Original]Thou shalt not elevate the system above the users.
  [Techie]Thou shalt accept that the system is our priority; it is set up to delivery as much as possible to as many different requirements as you gives us, but accept that your request may disrupt things for others. We sometimes have to work to a lower common denominator. It is part of the greater good.
  [Me]It is all very well thinking that the there is some big battle between users and system but it is a hard balancing act. We are back to the word compromise again. Both sides have very good reasons for standing their ground for somethings … it could be down to legal requirements such as Data Protection, it could be down to the flexibility required for personalised learning. Sit down and explain them and try to have an arbritrator to deal with the hard choices.

• [Original]The network will be never be perfect. Learning is messy. Get thyself over it.
  [Techie]Unplanned growth in computer systems leads to it falling over. We will keep things organised. Get thyself over it.
  [Me]There is a big difference between things just happening and planning flexibility into systems. No system is permanently fixed but you do have to be careful what you change. Again, it is compromise and planning that make the difference.

• [Original]When teaching someone a new skill, keep thy hands off the mouse.
  [Techie]We like to show you how to do things but repeated ‘but can’t you just do it for me’ will result in us just doing it for you. Don’t cry foul. Read our cribsheets, watch our training videos, listen to our advice and instructions. You are just one user of many.
  [Me]The two worst groups of people in the world to train are teachers and techies. Seriously. Teachers expect respect due to their position and techies based on their experience / knowledge. Introducing something new to either is beset with issues. Teacher are appraising you ability to train as well as what you are training them in, Techies are appraising your background before you even get into the in-depth stuff to see if you are a blagger. Teachers forget that the techie might not be an experienced trainer, after all, teachers did a degree and then more training (either as post-grad or on the job) to learn about it. The ability to train people can take time to develop. Give helpful feedback to support staff if you think that there are areas for improvement. You would do that for another teacher … give the techies the same courtesy. Techies do sometimes need to step back and work out what the user needs though … do they need a problem fixed or do they need to learn about the problem, what to do if it arises again and how to avoid it in the first place? This is a judgement call and by asking the teacher involved it can save a lot of problems later on. Also make sure you talk to whoever controls the CPD in the school as you might be in a position to identify training needs for staff.

• [Original] Thou shalt listen to requests with an open mind and respond in plain English.
  [Techie] Thou shalt ask for things in plain english and not buzzwords. Thou shalt understand that whilst with sufficient thrust pigs may indeed fly, it is not a good idea to be under them as they go overhead, be near them when they land and the RSPCA might get a tad annoyed. We will listen but be prepared for the answer to be no. If you ask for more information you will get it, and if you think I am talking down to you by using analogies about roads or cars it is because you won’t understand the short version, or have rolled your eyes when I mention something vaguely technical like CPU.
  [Me]We all have our own language. Lawyers have one, doctors have one, even priests have one. They are used to convey information and context in the most accurate and concise way possible. Translating it can take time, might need to be gone over a few times and is open to misinterpretation. When it comes to asking questions then yes, an open mind is needed, but often more context is needed too. Trying to convey the reasons why a request is made. Simply presuming that because you are a teacher you expect it to be done does not work, likewise just because you are a technical expert it does not mean that you, the techie, can say ‘no’ with no other comment or explanation. Try to come up with a common language to use … it will not be plain English. It will have some technical language in there as well as educational language. It will take time but once you have a good understanding it will help communication further down the line. Try having a glossary of terms for people to use, with examples.

• [Original]Blocking shall be controlled by educators, not filtering companies. Thy job is to enable learning, not enforce behavior.
  [Techie] Blocking shall be generally automated because there is not enough time in the world to check every single site. Just because we are sat at a computer all day it does not mean we are just surfing teh web, checking on dodgy sites. Perhaps if you kept the kids under control they would not want to get to the dodgy sites. And try talking to other teachers before asking for things to get blocked. I’ll happily block that games site that is dmaging your lesson, but you can explain to Maths why they can no longer access a site they pay a subscription to.
  [Me] This is all buck-passing. Get over it. Internet access is too large an area to make it black and white. I have already ranted about blaming technology when it is really about choosing the right tools to aid classroom management. Blocking should actually be controlled by the Head and Chair of Governors as *they* are the people that will get into trouble if things go wrong. It is also a case that the job of internet access is to enable learning but the job of the filters is to prevent inappropriate use. Unless all sides are prepared to sit down, discuss the appropriate use and how it is to be managed then we are just mudslinging.

• [Original]Thou shalt include students and teachers in decision-making about technology purchases and policy. Their interest is not an affront to your professionalism.
  [Techie] Thou shalt include the technical staff in the development of your curriculum. Their interest is not an affront to your professionalism.
  [Me]Again we are talking about planning here. It goes a bit like this. Someone comes up with requirements for what a system should do. This is based on how the learners are going to learn, how the teachers will teach, how things will be communicated inside and outside of the school and what are teh likely future changes too. A solution is put together to fit those requirements, sometimes out of an options papers or feasibility study to make sure all angles possible are covered adn then a group of key people make some decisions based on cost, capacity to deliver the requirements being completely met (or with some compromises). This all takes time, meetings and the experience to know how to do this efficiently, and this is before we get into things like procurement, etc. Companies will pay a lot of money to Project Managers to do all this, but many schools will take shortcuts for very justifiable reasons.
  • 1 – if the support team already have an off-the-shelf answer then they are likely to put that forward as a given option. It is likely to be cost effective because they are using already and will have the benefit of being setup quickly.
  • 2 – They are the technical experts and will often shorten the selection process because they have spoken with other schools about things that work or don’t work. If teachers and students in your school are not involved it doesn’t mean input from other students / teachers has not gone into the decision.
  • 3 – Last minute planning is the bane of the life of teachers and techies alike. Having to make quick decisions will mean not everyone can get involved. Accept that and make sure you plan better in future.
  • 4 – Technology is a tool. Everyone should get involved but someone has to make a decision about it. Battling about who has that power is pointless but it will vary from school to school who does it. Final decision on solutions should be made by senior management, not the network manager or head of ICT (or other head of department actually), but it should be part of the same process of looking at building developments around curriculum use, the curriculum itself, etc.

So there we have it.

Point, counter-point and hopefully some common sense. It has take over a week to knock this out and I know that there are areas for improvement, but I still find the techie / teacher bashing annoying. If it seems that I come down in favour of the techie side of things more than teachers that is because I still believe there is not a fair balance on respect between them. It will be ground down over the years and it is a lot better than were it was 5 years ago … but it is not changing enough for me to be happy.

It has been a slow month for blogging and I am quite a bit behind in setting down various notes on from paper to the digital page. I presently have 3 articles partly written around Sharepoint and other tools on the LA Learning Platform (Sharepoint & Web 2.0, hosted vs local Sharepoint and SafeMail vs alternative email solutions), 2 additions to the Standard Network Configuration / Build for our schools, and so on. However, this time I want to speak about TeachMeets, having spoken at one again about a week and a half ago.

Most times I have spoken at TeachMeets it has been a fair chunk of rhetoric (not being a classroom practitioner) and every time it has been a last minute thing, to fill up space and mainly because I have been inspired by something I have at that particular TeachMeet or the event associated with it. This time was meant to be different. I knew I had what I wanted to speak about, had stuff ready to show … but it never works out like that does it!  I do have a good excuse though.

Last January I retired from EduGeek.net, and if you don’t know what it is then think of it as an online community, herded carefully to share ideas and answer each other’s ideas. Nothing new there really … except that it is now one of the top hits in google, has the backing of thousands of members and is now a company. It earns money which is ploughed back into the site, running an annual conference for members (free to attend) and helps fund the running of the Technical Help Point at BETT each year …

So why would I retire from being on the staff (a volountary role) just as it takes off? Why would I step down from a group I had been part of since a fortnight or so after it started up? Why would I move on from a group where I had a position of authority and control? Well … I didn’t. Leave that is. I discovered that I had to get a balance between work and life. I also discovered that my use of EduGeek really needed to go back to about the collaboration and sharing. I was missing that bit and it was a really important decision.

My need for collaboration has always been great … not because I don’t have ideas, I do … but I need to share and compare them. Since getting online properly 11 years ago I have been lucky to be involved with a number of sterling communities … starting with Alt.Fan.Pratchett and other newsgroups (I remember with fondish memories the circular arguments between the windows, linux and RISC fanbois on uk.education.schools-it!), then moving onto JISC Mailing lists, Becta forums and then I found EduGeek … a sense of coming home occurred and after a bit of cajoling into doing more behind the scenes work I discovered that I was one of the admins … a respected member of the community and running things with the support and direction of the EduGeek EduGod, Chris Byers. But I continued with my other networks too … I was on twitter mainly due to Russ Dyas (fellow EduGeek Admin), facebook due to a plethora of old friends, blogging due to Peter Ford and I have a presence on most social network / web 2.0 sites … partly to protect my online presence (ooohhh … that is another post that I need to finish actually). I have had a few prods recently about it being strange about stepping down from an EduGeek role  too … in spite of repeatedly explaining about needing a life, work commitments and having to do other stuff.

So … what does this have to do with TeachMeets? Well, at TeachMeet Bett 2010 I was originally going to talk about collaboration and the benefits of it and EduGeek.net was going to be my principle example, but I ditched that … not because Edugeek.net was the wrong example … but because I got inspired. Although collaboration could be about one site or one group, it plainly isn’t with me.

One of the previous presenters that night demonstrated a fantastic site, http://linkbun.ch, as a URL shortener and once you have put a list of URLs on the page it will give you a single shortened URL. Click on it and the page gives you the option the entire bunch … each link in a new tab. http://linkbun.ch/kc2y was the list I put together and this is pretty much my list of sites where I have learnt how to collaborate. Translating this to teachers, they could get the various resources they need for a lesson and just send a single link out to kids, translating it too techies then this could be the various FAQs and how-to guides for soemone else to complete a piece of work. It has lots of uses for me and it was just perfect to show people where I use to collaborate.

So .. to answer the original question, I didn’t leave an internet start-up … I am just looking for the next stage in my journey (but glad to have various places to stop back at on my way around).

I’m also wondering at which point I will turn up to a TeachMeet and actually talk about what I planned to instead of having a cracking idea on the night!

It isn’t that long until BETT 2010 and I am in the fairly novel position for me of having some time on my hands. In previous years I have been running the EduGeek Technical Help Point, been assisting on stand such as the ICT Register or Lapsafe … or had a steady stream of suppliers to catch up with in a limited period of time because I am only down for a single day.

This year I am down 3 of the 4 days, and all of the evening events, and am still pretty open for catching up with people. So I have decided to plan out my days and evenings here … and perhaps people who would like to catch up with me (or me with them) can at least arrange it via this blog or check on whether I am around when *they* are free.

Wednesday

Thursday

Friday

Saturday

Being a miserly old humbug I have not been sending out cards to anyone except close family but I would like to just show the following video that was made for EduGeek members by the wonderful SysMan_MK (Via JibJab).

Enjoy.

After my last blog post I have a few emails and messages pointing out that Change Management was often the blocker in teachers and techies trying new things out, that BSF used Change Management and contracts to stifle innovation, that red tape is the bane of education as it is and that we have to think of ways around it all to keep the ideas flowing.

I have tweeted about and pointed people towards Lewisham for examples of how BSF can still maintain bubbles of innovation but what about smaller examples? What about when a school is finally sorting out their change management? Will innovation still be remembered?

Well, I prepared the following video for the EdTechRoundUp TeachMeet as a possible answer of translating change management into innovation management, shamelessly using up other ideas I have come across over the years … most of which I honestly can’t remember where they came from. Some have directly come from previous schools, Brooke Weston Academy and mainly from Lodge Park Technology College … but others from schools visited with the SSAT Futures Vision tours, ICT Register or generally chatting with folk online. If you see something you recognise then let me know … no slight is intended for forgetting things.

What a wonderful week it has been. After a chance to catch up with schools involved in a local Apple RTC project (lovely to see and hear of teachers and pupils excited and engaged by the chance to try something different) we had the first piece of training for our new Technical Champions.

The course is actually the “Level 4 Certificate in ICT Support in Education: Practitioner” and is delivered via accredited training partners using materials from The FITS Foundation. In Northamptonshire our training partner is NEOS IT and we had the pleasure of George coming to Lodge Park Technology College on Tuesday and Wednesday to deliver training to the Technical Champions plus a few others.

A key concept across the whole course was the use of the word management. I know that I joke (quite frequently) about that particular word … even to the point of never using it but substituting the word ‘manglement’ instead … but it is really important in a heck of a lot about FITS. Once you get past the first stage of a service desk pretty much everything else has an element of management in there and this builds into the idea of Change Management.  I’ve written about the importance of Change Management before but it is explicit in the training materials. Without it then any significant change or choice your school makes with technology and learning … well … it is likely to fall flat on its face and it will probably end up being the missing piece of management from the FITS materials … Blame Management!

Why will some technicians, IT Managers and SLT not like what this means? Well, it introduces a large amount of accountability via a group that is central to Change Management (often call Change Advisory Board or Change Advisory Committee) and is likely to contain people like the IT Manager, a member of SLT, whoever looks after finances and then we get onto representatives of the stakeholders at the school. The training was quite interesting when we discussed who should be a representative. Of course people remembered about teachers, some mentioned about admin / office staff, one person mentioned about governors but I was disappointed that I was the only one to raise the students. And this was with a forward thinking bunch too … it got me to thinking that we still don’t communicate 2-way with our students enough and that this is partly down to the ethos of the school more than anything else. At this point people really understood who deep FITS can be involved with school change and transformation … and people were excited by that, a little daunted perhaps but the excitement is important.

My question to those reading this is how would you set up a group to manage change at your school? Do you have one already? Does it also deal with IT changes? Who is involved in the group? If you have student representation how do they feel about being involved?

I know … a typical Tony-style blog … talks about stuff and then asks a heap more questions. Oh well, you should be used to it by now.

One of the things I will be prodding the Technical Champions to do over the next month s to set up their blogs and I will share their links here too.

I have a reputation now for being a bit of an independently minded person … having worked in independently minded schools has helped this view. Some might call me bloody awkward, even troll-like at times, but I do think that it pays off to think slightly differently and to try something different too.

Take the above title. To many it means nothing to but a number of Northants schools it now means that their IT Managers have a chance to be part of that forward-thinking mindset. Since I have been out of a school now for a good 15 months, and before that I was more out than in for the previous 15 months, and not having done a heck of a lot of hands-on techie stuff recently (or at least not officially) I feel that the LA and schools need a group of technically knowledgeable people to develop good practice, become stakeholders in what we do at the LA with regards to technology and to ensure that technology and educational need match up.

So, we are accepting applicants for the role of Harnessing Technologies Technical Champions. These IT Managers (selected via a panel including LA staff, RBC and Becta representatives) will be trained with the new FITS v2 pilot program and supported in implementing FITS in their schools. They will be able to provide support and advice to other schools, to be critical friends to their peers and the LA, to develop and document good practice and then to share it with the world in general.

I hope to make sure they all blog their experience too as part of their development of communication methods so will publish links to these as and when they get created.

The deadline for applicants is the end of this week and we have had good interest so far.

Best of luck to all those who apply.

(I can’t believe I had left this in as draft and not posted it! Originally written on 24th October – Published 2nd November!)

I marvelled last night to receive a message from Drew Buddie about where the plans had reached when looking at what is happening over 3 nights at BETT 2010 (yes, that is 3 nights) and more information can be found at his blog.

It is quite timely actually since myself and Peter Ford were talking yesterday about trying to set a date for a Northamptonshire TeachMeet. We are collecting a number of people on the way who just inspire us so much with what they are doing in their schools or schools they work with that we want to give them a chance to showcase and link with others of a like mind.

We are presently looking at opportunities in May and although I was going to wait until after half-term, people like Drew and Tom Barrett have given me the bug to get things going now. It is worth mentioning that the EduGeek stand at BETT was inspired by the Help Us Get To BETT Moodle stand that Drew and others got going. If not for that idea and the support of EMAP (who have come up trumps for Drew and co this time again) then such ideas would not have happened. Not said it publicly before, but thank you.

So … next step, TeachMeet Northants!

On 15th October 2009 Open Source Schools held a seminar on Innovation for LA Staff.

A fantastic day with many wonderful sessions but I thought I would point out my own one first. Tasked with talking about how IT Support teams are making a difference with Open Source I chose to talk about a number of core facts by which I work with schools and projects I have asked IT Managers in Northants to complete.

The presentation can be found here

And twitcam stream for the afternoon session is here and I am the first speaker so no need to scrub through. The morning session can be found at http://twitcam.com/3xoh and http://twitcam.com/3xpf

Further information about the day, discussions about open source in schools and access to other information is available at Open Source Schools.